7c7744 Privacy Policy

Section 1

Information We Collect

When you register an account with 7c7744 or otherwise interact with our platform, we collect certain categories of personal information. The data we collect falls into three broad categories: information you provide directly, information generated automatically by your use of the platform, and information obtained from trusted third parties for the purpose of identity and age verification.

Information you provide directly includes the details you submit when completing the registration form, updating your account profile, contacting customer support, or submitting a document for KYC verification. This typically includes:

• Full legal name as it appears on your government-issued identification document.
• Date of birth used to verify that you meet the 18+ age eligibility requirement.
• Residential address including street, city, district, and postcode within Bangladesh or your country of residence.
• Email address used for account notifications, support correspondence, and security alerts.
• Mobile number used for two-factor authentication and account recovery purposes.
• Payment method details such as your registered bKash, Nagad, Rocket, or Upay mobile number, or bank account information where applicable.
• Identity documents including scanned copies of your National ID card, passport, or driving licence submitted during the KYC process.
• Proof of address such as a recent utility bill or bank statement issued within the last three months.

Information collected automatically is generated as a by-product of your normal use of the 7c7744 platform. This category includes your IP address, device type, operating system, browser type and version, session timestamps, pages visited, games played, bet amounts placed, and any error or crash reports. This data helps us maintain platform stability, detect fraud, and improve the overall user experience.

Information from third parties may be obtained where necessary to verify your identity, detect fraud, or fulfil legal obligations. This may include confirmation data from mobile financial service providers such as bKash and Nagad when verifying payment method ownership, or results from third-party age and identity verification services used during the KYC process. 7c7744 only engages reputable, contractually bound service providers for this purpose.

Section 2

How We Use Your Data

7c7744 uses your personal data only for specific, documented, and legitimate purposes. We do not process your information in ways that go beyond what is reasonably expected given the nature of an online casino and sports betting platform operating in the Bangladesh market. The primary purposes for which we use your data are set out below.

• Account creation and management: To register your account, verify your eligibility, maintain your player profile, and enable you to log in and use the 7c7744 platform securely.
• Identity and age verification: To confirm that you are who you say you are and that you are at least 18 years of age, as required for legal and responsible gaming compliance.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods, and to maintain accurate financial records of all transactions associated with your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, unauthorised access, and other security threats that could harm you or other players.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance with account-related issues through our 24/7 support channels.
• Platform improvement: To analyse aggregated usage patterns, identify technical issues, and develop improvements to the 7c7744 platform that benefit all players.
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required under financial crime prevention obligations.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and time-out features requested by players.
• Service communications: To send you important account notifications such as password reset emails, security alerts, deposit confirmations, and withdrawal status updates. These communications are essential and cannot be opted out of while your account remains active.

Section 3

Data Sharing & Disclosure

7c7744 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share data only in the limited and specific circumstances described in this section, and only to the extent necessary to fulfil the stated purpose.

Service providers and data processors — We engage carefully selected third-party companies to help us deliver certain platform functions. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification services, cloud hosting infrastructure providers, customer support technology providers, and game content studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All such providers are contractually bound to process data only on our instructions, to implement appropriate security measures, and to refrain from using your data for their own independent purposes.

Legal and regulatory disclosures — 7c7744 may be required to disclose your personal information to competent authorities, courts, or regulatory bodies in response to a lawful order, subpoena, or legal obligation. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement and will notify you where it is legally permissible to do so.

• Payment processors: Transaction data shared with bKash, Nagad, Rocket, and Upay solely to execute your deposit or withdrawal instruction.
• Identity verification providers: Identity documents and verification data shared with KYC service providers solely to confirm your eligibility.
• Game content providers: Minimal technical session data shared with licensed game studios to facilitate game loading and fair-play monitoring.
• Legal authorities: Data disclosed only when required by a valid and lawful legal process or regulatory obligation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

Section 4

Cookies & Tracking Technologies

7c7744 uses cookies and similar lightweight tracking technologies to enable the platform to function correctly, maintain your login session, remember your preferences, and support our security and fraud detection systems. We do not deploy advertising cookies, cross-site tracking pixels, or third-party behavioural profiling technologies.

The following categories of cookies are used on the 7c7744 platform:

Strictly necessary cookies cannot be disabled as they are essential for the platform to operate. You may disable functional and analytical cookies through your browser settings at any time, though doing so may affect certain platform features such as saved preferences. Instructions for managing cookies are available through your browser's help documentation. Please note that clearing cookies will log you out of your current 7c7744 session and may require you to re-enter your login credentials.

Section 5

Data Retention & Storage

7c7744 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Our retention schedule is reviewed annually and data that has passed its retention period is securely deleted or irreversibly anonymised.

• Active account data: Retained for the full lifetime of your account and for a period of five years following account closure, to support audit trails, dispute resolution, and legal compliance obligations.
• Transaction and financial records: Retained for a minimum of seven years from the date of each transaction to satisfy financial record-keeping requirements.
• KYC identity documents: Retained for five years following account closure or the completion of the last transaction, whichever is later.
• Support correspondence: Chat transcripts and email records retained for three years from the date of the interaction.
• Technical and session logs: Retained for 90 days in active storage, then archived for up to 12 months before deletion.
• Marketing preferences and consent records: Retained for the lifetime of your account plus two years to provide an auditable record of consent.

Player data is stored on secure servers protected by physical and logical access controls. 7c7744 employs industry-standard measures including network firewalls, intrusion detection systems, regular penetration testing, and role-based access controls to minimise the risk of unauthorised data access. Staff access to personal data is restricted on a strict need-to-know basis and is subject to confidentiality obligations.

Section 6

Your Data Rights

As a player or visitor of 7c7744, you hold a number of rights in relation to your personal data. 7c7744 is committed to honouring these rights in a timely and straightforward manner. All requests are handled at no charge to you and are typically completed within 30 calendar days of receipt. Where a request is particularly complex, we may extend this period by a further 30 days and will inform you accordingly.

• Right of access: You may request a copy of all personal data that 7c7744 holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Many basic details can be updated directly via your account settings.
• Right to erasure: Subject to legal retention obligations, you may request the deletion of your personal data. Certain data — such as transaction records required for financial compliance — cannot be erased within the legally mandated retention period.
• Right to restriction of processing: In certain circumstances, such as while a data accuracy dispute is being resolved, you may request that we restrict how we use your data.
• Right to data portability: You may request an export of your personal data in a structured electronic format, allowing you to transfer it to another service provider if you wish.
• Right to object: You have the right to object to the processing of your data for marketing purposes at any time, without providing justification. You also have the right to object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our data team by email at [email protected] with the subject line "Data Rights Request". Please include your registered full name, account username, and a brief description of your request. We may need to verify your identity before processing the request to ensure we do not disclose or delete data belonging to the wrong individual.

Section 7

Security Measures

7c7744 takes the security of your personal data seriously and implements a comprehensive, layered security programme designed to protect against unauthorised access, accidental loss, alteration, or disclosure. Our security posture is reviewed and updated regularly to address emerging threats and to reflect developments in industry best practice.

• SSL/TLS encryption in transit: All data exchanged between your device and the 7c7744 platform is transmitted over encrypted HTTPS connections using TLS 1.2 or higher.
• AES-256 encryption at rest: Sensitive data stored on our servers, including identity documents and payment method references, is encrypted using AES-256 symmetric encryption.
• Password hashing: Account passwords are never stored in plain text. They are hashed using a strong, salted cryptographic algorithm so that even our own technical team cannot read your password.
• Two-factor authentication: 7c7744 offers optional two-factor authentication (2FA) for your account login. We strongly encourage all players to enable 2FA via their account security settings.
• Access controls: Internal access to player personal data is restricted to authorised personnel who require it to perform their job functions. Access is logged, audited, and reviewed periodically.
• Regular security testing: 7c7744 engages independent security professionals to conduct periodic penetration tests and vulnerability assessments of our platform infrastructure.
• Incident response: In the event of a data security incident that poses a risk to your rights, 7c7744 has a documented breach response procedure. Affected players will be notified promptly with details of the incident and recommended protective actions.

Section 8

Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 7c7744 handles your personal data, we welcome you to get in touch with our support and data team. We aim to respond to all privacy-related enquiries within two business days and to resolve substantive data rights requests within 30 calendar days.

You may reach us by email at [email protected]. When submitting a privacy enquiry, please include your registered full name and account username so that we can locate your records quickly and respond with the appropriate level of detail. For data rights requests specifically, please use the subject line "Data Rights Request" to ensure your message is routed to the correct team.

7c7744 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features of our platform. When material changes are made, we will post a prominent notice on the 7c7744 platform and update the "Last updated" date at the top of this document. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information. Continued use of the 7c7744 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.